VelaraHosting LLC ("VelaraHosting") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").
VelaraHosting LLC, the company hereafter referred to as, ("VelaraHosting"), any of its subsidiaries, ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").
Use of VelaraHosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). Purchase of tangible goods through VelaraHosting constitutes agreement to the VelaraHosting Store terms of service.
All provisions of this contract are subject to change from time to time at the discretion of VelaraHosting. Subscriber understands that change to the ToS by VelaraHosting shall not be grounds for early contract termination or non-payment.
By accepting to these terms you indicate that you also agree to the Minecraft End User License Agreement.
Servers are eligible for full refunds within one (1) twenty-four (24) hour day of the creation of the server in our database. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause. All completed server upgrade orders are final and not refundable. In agreeing to this Terms of Service you affirm that your order begins within a 1 day "cooling-off" period, and we reserve the right to charge for the time utilized on your service prior to your cancellation.
Dedicated servers are eligible for refund within twenty-four (24) hours of the server being provisioned. As dedicated servers require explicit provisioning, we must charge a 30% restocking fee when refunding dedicated servers.
Addons are refundable within 24 hours of purchase, if unused. After 24 hours, if the addon remains unused, VelaraHosting may issue a credit to your account.
Any service purchased with a promotional code is not eligible for refund.
All gift card purchases are final and non-refundable.
All preset game-based addon purchases are final and non-refundable.
Funds added to your account via the "Add Funds" feature are non-refundable.
Payments sent automatically are eligible for a 100% refund of the renewal amount within one (1) twenty-four (24) hour day of the payment being sent. Refund requests after (24) hours and up to five (5) days /one hundred twenty (120) hours after the automatic payment may receive a 50% refund of the renewal amount. Payments sent automatically are eligible for a 100% refund of the renewal amount within one (1) twenty-four (24) hour day of the payment being sent. Refund requests after (24) hours and up to five (5) days /one hundred twenty (120) hours after the automatic payment may receive a 50% refund of the renewal amount. Refunds taking place after these periods will be prorated according to the number of days left on the service's billing cycle.
We may require additional information in order to process any refunds. After receiving a refund request, we will reach out via e-mail to confirm. If a confirmation is not received, we are not responsible for any subsequent charges or late issuance of the refund.
All services are subject to termination upon arrival of a dispute on a relevant payment.
Service cancellations must be placed via the Request Cancellation area in our client panel. Cancellation requests may also be submitted to contact@velarahosting.com or via our contact form.
The client will have the option to specify a cancellation at the end of the billing period for the service in question or, during some periods, immediate cancellation is offered. Immediate cancellations are permanent and cannot be aborted. A cancellation request does not guarantee a refund - a refund must be explicitly requested and is subject to our Refunds and Disputes policies. When experiencing high sales volume, services set to cancel at the end of the billing period may be terminated up to seven (7) days early if the service remains unused.
VelaraHosting does not have access to any client's PayPal account. VelaraHosting will attempt to cancel PayPal subscriptions via API requests after receipt of a cancellation request, however, it is the client's responsibility to ensure any active PayPal subscriptions to VelaraHosting are cancelled via their PayPal. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service. Click here for more information on how to cancel a PayPal Subscription.
Automatic payments via credit or debit card entered into the VelaraHosting website will be automatically cancelled upon receipt and confirmation of your cancellation request.
VelaraHosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. VelaraHosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
VelaraHosting is not responsible for any actions taken place in or on our game servers themselves. The sole role of VelaraHosting is to provide server connectivity.
VelaraHosting is not responsible for any damage, alterations or actions taken by an additional user account. Additional user accounts are added at the sole discretion of the client.
VelaraHosting is not responsible for the public release of any mod pack(s), plugin pack(s), mod pack setup(s), game setup(s), or plugin setup(s) that have been created. If a client chooses to publicize any pack or setup created by VelaraHosting, it is then the client’s responsibility to contact each author for permission to distribute the mods and plugins included.
VelaraHosting is not liable for any changes made outside of the initial server configuration. We also reserve the right to refuse support for 3rd party software that is not included in the original server setup by VelaraHosting.
Due to regulations, if you activate an affiliate account and share your affiliate link you must ensure that you have a clear and conspicuous disclosure of your relationship with VelaraHosting. For more information on how to comply with these new regulations, please visit the link here.
Any and all warranties are void if the pack or setup is removed from the server.
Server Management Packs - Any services provided under a Server Management Pack are warrantied according to the relevant addon/service below.
Express Management Pack - Any modpacks and/or plugins installed by the use of the Create-A-Modpack Setup addon or the Plugin Setup addon, respectively, includes a 7-day warranty period. This period starts from the time the setup is complete. If a client has any issues (bugs) within that 7 day period the client must reply to their original setup ticket so that VelaraHosting can resolve any requests. The setup warranty is void should the modpack and/or plugins be deleted from the server.
Premium Management Pack - Any modpacks and/or plugins installed by the use of the Create-A-Modpack Setup addon or the Plugin Setup addon, respectively, includes a 14-day warranty period. This period starts from the time the setup is complete. If a client has any issues (bugs) within that 14-day period the client must reply to their original setup ticket so that VelaraHosting can resolve any requests. The setup warranty is void should the modpack and/or plugins be deleted from the server.
Ultimate Management Pack - Any modpacks and/or plugins installed by the use of the Create-A-Modpack Setup addon or the Plugin Setup addon, respectively, includes a 30-day warranty period. This period starts from the time the setup is complete. If a client has any issues (bugs) within that 30-day period, or wishes to make any changes, the client must reply to their original setup ticket so that VelaraHosting can resolve any requests. The setup warranty is void should the modpack and/or plugins be deleted from the server.
Extreme Management Pack - Any modpacks and/or plugins installed by the use of the Create-A-Modpack Setup addon or the Plugin Setup addon, respectively, includes a Service Lifetime warranty period. This period starts from the time the setup is complete. If a client has any issues (bugs) with setup services, and the service has remained active, the client must reply to their original setup ticket so that VelaraHosting can resolve any requests. The setup warranty is void should the modpack and/or plugins be deleted from the server and/or the service is terminated or cancelled.
Create-A-Modpack services include a 2-day period, once the setup is complete, to make changes in the form of adding or removing any mod(s). This means that after 48 hours of a completed setup, we can no longer add or remove mods from the modpack. More information regarding Create-A-Modpack services can be found here.
Plugin Setup services include a 2-day period, once the setup is complete, to make changes in the form of adding or removing any plugin(s). This means that after 48 hours of a completed setup, we can no longer add or remove mods from the modpack. More information regarding Plugin Setup services can be found here.
*Service Lifetime warranty is void should the related service be terminated or cancelled.
Extended Modpack Support - Any modpacks installed by the use of the Extended Modpack Support addon will continue to be supported by VelaraHosting as long as the pack remains on the server in an unmodified state. If the modpack installation is removed from the server, the setup cannot be performed again without purchasing the addon once more. More information regarding any requirements can be found here.
BungeeCord Setup - Any servers or plugins installed by the use of the BungeeCord Setup addon comes with a 24-hour warranty period that starts from the time the BungeeCord setup is complete. If a client wishes to make any changes within that 24 hour period, the client must reply to their original BungeeCord Setup ticket so that VelaraHosting can resolve any issues.
Game Setups - Any game setup completed by the use of the Game Setup addon comes with a 7-day warranty period that starts from the time the Game Setup is complete. If a client has any issues (bugs) within that 7-day period, the client must reply to their original Game Setup ticket so that VelaraHosting can resolve any issues. The Game Setup warranty is void should the setup be deleted from the server.
Any support requests required for products from VelaraHosting shall be submitted through the billing system via tickets. A ticket may be submitted at your billing panel. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative. Support via Discord from official representatives is offered for customers who have purchased a relevant Server Management Pack or Discord Support add-on. Without purchase of an appropriate Server Management Pack or Discord Support add-on, you may be directed to seek support via our other support platforms.
By starting a chat with a support representative, you agree to the following terms of service:
Breaching any of these terms will result in the Live Chat privilege being revoked from the client either temporarily (up to 72 hours) or permanently. We reserve the right to revoke access to Live Chat at our discretion.
All clients must use the email address and name associated with their account to use the Live Chat system.
Using VelaraHosting’s Live Chat system to transmit any material that harasses another person, including but not limited to VelaraHosting and/or its staff and partners, profanity, threats and destruction of property are forbidden and may result in Live Chat privileges being revoked.
The Live Chat system is to be used for informational purposes only. VelaraHosting cannot guarantee the resolution of any issue you may have with our services during your session, even if you have purchased add-ons such as Premium Support, Mod Support or Plugin Setup.
Some issues can only be handled through a support ticket. The support representative will direct you to the appropriate department if it is required.
Support agents are prohibited from coming onto your server to help resolve issues while you are in the Live Chat system.
VelaraHosting can only offer support for the services that it provides and only to the client who purchased the services.
There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify that you are the account owner.
While we offer instant database creation from our control panel, you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by VelaraHosting, you understand that we reserve the sole right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.
VelaraHosting cannot guarantee that all promotions and promo codes will remain operational at all times.
VelaraHosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.
VelaraHosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server from VelaraHosting you permit us to modify your server, this includes, but is not limited to, changing plugins, updating your server software and other tasks related to running a game server.
Any verbal or written threats to compromise our server systems or any other equipment owned by VelaraHosting will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to VelaraHosting your server will be suspended. Files will be kept as long as possible after termination or suspension; however the guaranteed amount of time is unspecified. VelaraHosting retains the sole right to stop, start, and modify your server.
Disk space on shared hosting services is not limited. However, we reserve the right to remove excessive file(s) such as large logs, redundant backups, or other files that may impact the node. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.
VelaraHosting does not limit the bandwidth of shared hosting services. However, VelaraHosting reserves the right to take corrective action if the bandwidth used by the Customer adversely affects the VelaraHosting network.
If the Customer uses excessive bandwidth, and is found to have intentionally or unintentionally used custom software or networking tools attributed to the overuse of bandwidth, including but not limited to proxy servers and custom software (“custom JARs”), the Customer will be subject to three times (3x) the overage charges incurred by VelaraHosting for bandwidth attributable to the Customer’s service, and may have their services terminated at VelaraHosting’s discretion.
Dedicated server customers are obligated to pay any and all bandwidth overage fees as these are imposed by the server provider, not VelaraHosting.
If we find your server using any sort of system to bypass limits put on your server (such as slots or RAM amount) your server is subject to being terminated without refund.
VelaraHosting will suspend your service 5 days after the service becomes overdue. If you anticipate being unable to make your payment on time, please contact our support team. Suspension will prevent use of the service until any due invoices are paid.
VelaraHosting will terminate your service after it remains overdue for 14 days. If you anticipate being unable to make your payment on time, please contact us. Termination will result in the service's files being removed from VelaraHosting systems.
Additionally, we reserve all rights to suspend or terminate your server or service upon any violation of these terms, or any other basis if deemed needed.
VelaraHosting offers trial servers for a period of 7 (seven) 24 (twenty-four) hour days. Starting a trial service requires that you have a valid credit/debit card on-file.
There is no charge during the free trial, but if you do not cancel your service during the trial period, you’ll be billed on the 6th day of the trial for the full price of the service for the following month.
Refund requests for trial services are subject to the same terms and conditions as described in Section 1. Refunds and Disputes.
If you cancel your trial, or the trial period elapses without payment, the trial service will be terminated and removed from our systems. This includes removal of files, logs, and any configuration changes made to the trial service.
VelaraHosting cannot guarantee data recovery of any files or changes lost due to a trial service that expired.
Free trials are reserved for new customers only. If you have an existing account with VelaraHosting, you are not eligible to receive a free trial service.
Refund requests for trial services are subject to the same terms and conditions as described in Section 1. Refunds and Disputes referencing Automatic Recurring payments.
In the event that a trial plan is not converted to a paid plan, it may be subject to termination on the 7th day of service. VelaraHosting cannot guarantee data recovery of any files or changes lost due to a trial service that expired.